Introduction
1.1. Welcome to Georgi’s Services! Before booking an appointment with us, please take the time to carefully review and understand the following terms and conditions. By booking an appointment with us, whether through our website, a phone call, or any other means, you agree to abide by these terms and conditions.
1.2. In this document:
“Us,” “we,” or “our” refer to Georgi’s Services (in relevant contexts).
“You” or “your” refers to you as the client, prospect, or individual (in relevant contexts).
Services Offered
1.3. At Georgi’s Services, we offer a wide range of services for appliances. This includes part installations, appliance installations, appliance collections, appliance diagnostics, and appliance repairs for various appliances.
1.4. Our services cover a continuously expanding service area. To determine if we serve your property address, please use our postcode checker. Our postcode checker can be found on our home page. Please note that, while we strive for accuracy, the postcode checker may occasionally display incorrect information. In such cases, appointments will not be booked for unserved areas.
1.5. We offer our services at times that are most convenient to you. For more information about our opening hours, please visit our contact page.
1.6. Our pricing structure is competitive, and our pricing can be seen on our pricing page. Please be aware that our pricing does not include the cost of parts (unless otherwise specified). In addition, the pricing shown on our pricing page applies to each appliance that has been worked on. For example, if we have repaired two appliances, each appliance is subject to our repair fee.
1.7. We do accept same-day appointment bookings; however, in some cases in which we have no availability, a same-day appointment will not be possible.
1.8. If you have purchased a second-hand appliance from us, the machine will always be to a satisfactory standard at the point of sale, following your consumer rights. However, depending on the appliance’s age and condition, you may or may not receive a warranty/guarantee on your product. Before you purchase the second-hand appliance from us, you will always be informed about the warranty/guarantee that comes with said product.
1.9. Our technicians carry brand-new parts, which can be used if required. Before a part is installed, you will always be informed, and you, as our client, must agree to the installation.
2. Rather rarely, our technicians carry second-hand parts to save our clients money. Before a second-hand part is installed, you will always be informed, and you, as our client, must agree to the installation. By agreeing to a 2nd-hand part installation, you are aware that, as the part is 2nd-hand, it will not function as a brand-new part would.
2.1. To book an appointment with us, simply get in contact through either email, phone, or SMS. For more ways to reach us, please visit our contact page.
2.2. Should you need to cancel an appointment, please let us know as soon as you can. We do not have a cancellation fee unless the cancellation was made with less than 6 hours’ notice, starting from the appointment time slot beginning. For example, if we have an appointment booked with you for between 5 p.m. and 8 p.m., the cancellation should be made no later than 11 a.m. the same day. If the cancellation is made with less than 6 hours’ notice, our late appointment cancellation fee of £30 will apply.
2.3. We provide a 3-hour time slot for most appointments in which our technician is due to arrive. For example, if we have given you a time slot from 10 a.m. to 1 p.m., our technician will arrive between 10 a.m. and 1 p.m.
2.4. We do not provide warranties on completed repairs due to the unpredictable nature of used electronics. However, if the same problem reoccurs after our repair, please contact us, and we will address the problem. Following our complaints and refund policy, secondary visits may be booked to rectify the problem, and appropriate refunds may be issued.
2.5. If our technician shows up late for your appointment, you may be eligible for a 25% discount. This discount only applies once we have provided you with our appliance diagnosis and labour. Without providing you with our labour (i.e., a repair), this discount will not apply. This discount applies to the total fee due, excluding any parts that have been used. For example, if the total fee due is £89.79 plus £30 in parts, the discount will only apply to the £89.79 sum. To further elaborate, this discount does not apply for part installations where we have not provided an initial diagnostic, appliance collections or appliance installations. In addition, this discount does not apply during sale times where our fees are reduced.
2.7. You are responsible for ensuring that an appropriate adult is present at the property during the agreed-upon appointment time slot to ensure that our technician can undertake the work required. If we arrive for the appointment during our agreed-upon time slot and nobody is present at the property to let our technician in to undertake the work required, we will consider this a late appointment cancellation, and as seen on point 2.2., our cancellation fee of £30 will apply.
2.8. Similarly, if we arrive for an appointment and our technician cannot access the appliance for any reason, such as the appliance being blocked by a wall or a poor installation, and therefore is not able to conduct the work required, our “no access” fee of £30 will apply. In most cases, regardless of the situation, our technicians will make every attempt possible to access the appliance.
2.9. We cannot work with vulnerable adults without the presence of an authorised healthcare worker for health and safety reasons.
3. If our technician feels threatened, harassed, or disrespected while the appointment is taking place, he is permitted to leave the property without notice.
3.1. If you only need us to install a part that you’ve provided (without our diagnostics), we cannot guarantee a resolution of the original issue with your appliance. If the original problem persists after the part installation, we will not be held responsible, and you will still be billed our part installation fee. There may be instances where our technicians determine that installing the part will not solve the appliance issue; in such cases, the installation will not proceed. It’s important to note that if our technician decides that the part is unnecessary for your appliance, you will be billed our diagnostic fee. We strongly recommend obtaining a professional diagnostic before purchasing any spare parts to ensure efficiency in addressing your appliance concerns.
3.2. If applicable, parking fees and congestion charges will be added to your total at the end of the appointment.
3.3. Please note that our quotes, estimates and diagnostics are only valid for 30 days (unless otherwise stated). For example, if we diagnosed your appliance on the 1st of January 2023, and you contacted us on the 2nd of February 2023 to continue with the repair, we would be required to diagnose the appliance once again to ensure accuracy. This may sometimes not apply depending on the situation.
3.4. We offer all of our clients a 100% service guarantee, which guarantees that any parts installed, any appliance installed, any appliance diagnosed or any appliance repaired is done to a high standard, without cutting any corners. If you believe that we have not completed an appointment to the standard required, please get in contact with us and we will address your concerns.
Payment Terms
3.5. We accept payments through our card machine, online invoices, payment links, or bank transfers, which are all secure methods of payment, and your information will not be sold to third parties.
3.6. Payments are expected at the conclusion of your appointment using our card machine; however, if this is not feasible for any reason, we will send you an alternative method of payment.
3.7. Payments are expected within 14 days of the appointment date. If you require an extension, please contact us as soon as you can, and we will discuss the options we have available.
Liability and Insurance:
3.8. Our insurance provider is “Simply Business,” and we have extensive coverage to appropriately cover us in case of an accident. The coverage is up to 1,500,000 GBP. For a copy of our business liability insurance, please email us directly at “info@g-services.co.uk” and request a copy.
3.9. We do not accept liability for; loss of income or revenue, loss of business, loss of profits, loss of anticipated savings or loss of data.
Complaints Policy:
4. We understand that sometimes we fall short of our customers’ expectations, regardless of our best efforts. To submit a complaint, please get in contact with us, and we will address your concerns. We follow a complaints policy; if you would like a detailed copy for personal use, please email us at “info@g-services.co.uk” and request a copy.
Refunds Policy:
4.1. We understand that sometimes we fall short of our customers’ expectations, regardless of our best efforts. To submit a refund request, please get in contact with us, and we will address your concerns. We follow a refund policy; if you would like a detailed copy for personal use, please email us at “info@g-services.co.uk” and request a copy.
Severability:
4.2. If any court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
Miscellaneous:
4.3. Please note that these terms and conditions may be modified and updated without prior notice to you. It is your responsibility to stay informed about any changes.
If you have a question about the above terms and conditions, please contact us. You can find our email address and phone number by visiting our contact page.
