This page outlines the agreement between Georgi’s Services and you as our client when you utilise our services including (but not limited to) appliance sales, repairs and installations. When you schedule an appointment or purchase products through our website, mobile application or any other means, you acknowledge and agree to be bound by the terms and conditions on this page. We would like to clarify that these terms apply for all of our services and products except part orders which you have placed via one of our online stores. If you have placed a part order with us via one of our online stores, we have seperate terms which account for deliveries, returns and more.

General

1.1. We offer a wide range of services for appliances including sales, repairs and installations.

1.2. The services we offer are within a specific area and you can check if we serve your address by calling us.

1.3. We accept same day appointments which are subject to availability.

1.4. Here at Georgi’s Services, we work with several partners to sell you replacement appliances. These appliances are sold to you brand new, meaning that they come with the standard manufacturer’s warranty. We also sell used appliances. When you purchase a used appliance from us, you may not receive a guarantee/warranty on your product, however, the machine will always be to a satisfactory standard at the point of sale, following your consumer rights. We will always inform you if the appliance we are selling you is used. We would also like to let you know that once an order is placed with us for an appliance, whether new or used, it may not be possible to cancel it if you change your mind. If it is possible to cancel the order, there may be a cancellation fee depending on the order value.

1.5. We carry brand new parts to appointments which can be used if required. We also carry used parts. We will always inform you if the part is used, and we will never install a used part without your approval.

1.6. We do not have a cancellation fee unless our technician is already enroute to your address at the point in which you cancel your appointment with us, in which case, a cancellation fee of 49.79 GBP will apply. This applies to all scheduled appointments regardless of the chosen service/services.

1.7. We do not provide warranties on completed repairs due to the unpredictable nature of used electronics, however, if the same problem returns after our repair, do reach out to us and we will address your concerns.

1.8. Here at Georgi’s Services, we offer a discount to our clients if we arrive late for their appointment. We refer to this discount as our “punctuality promise”. The discount that we offer is a total of 25% which is deducted from your repair fee at the end of your appointment with us. This discount only applies once we have provided you with our diagnostics and labour, in other words, a repair. The discount offered applies to the total fee due not including any spare parts that have been used. This discount does not apply in several scenarios. This includes appointments scheduled for a part installation where we have not provided an initial diagnostics, appliance collections, appliance sales or appliance installations. This discount will also not apply during sale times where are fees are already reduced and or for secondary visits where we may be coming back to rectify the work we have carried out because of a complaint. We would like to let you know that we reserve the right to extend our technician’s arrival window if traffic conditions suddenly change and as long as this is communicated with you in advance, this discount will not apply. We will never change the appointment you have scheduled with us unless absolutely necessary, however, as mentioned, we may extend the arrival window depending on the circumstances.

1.9. When booking an appointment with us, please be aware that you are responsible for ensuring an appropriate adult is present at the property during the agreed appointment time slot so that our technician can undertake the required work. We will consider the appointment cancelled if we arrive during our agreed appointment time slot and our technician cannot gain access to the property to undertake the required work. In this scenario, a cancellation fee of 49.79 GBP will apply.

2. We cannot work with vulnerable adults without the presence of an authorised healthcare worker for health and safety reasons.

2.1. We have permitted our technicians to leave your property without notice if they feel threatened or harassed while the appointment is taking place.

2.2. We would be more than happy to help you install a part that you have provided, however, please note that we cannot guarantee a resolution of the original issue with your appliance (if you have sourced the part yourself without our initial diagnostics). When the part is installed, our part installation fee will be due regardless if the problem was resolved.

2.3. We do not include parking fees or congestion charges in our pricing.

2.4. The quotes, estimates and or diagnostics we provide are only valid for 30 days (unless otherwise stated). This means that if you wish to proceed with the repair 30 days after we have diagnosed your appliance, we may be required to diagnose it again to ensure accuracy. This may not always apply depending on the circumstances.

2.5. We offer all of our clients a 100% service guarantee, which guarantees that any parts installed, any appliance installed, any appliance diagnosed or any appliance repaired is done to a high standard, without cutting any corners. We will also refund you appropriately if we haven’t stuck to this promise. If you would like to find out more about this guarantee, simply contact us.

2.6. When you purchase an appliance from us, once it has been delivered, installed and used, it can no longer be returned back to us (unless damaged/faulty). If the appliance has not been used and is still in its original packaging, we can initiate a return however, we will have a collection fee which will vary depending on the product. If the appliance is not used but the original packaging has been removed, it can still be returned depending on the circumstances. We accept returns within the first 28 days (as of your order date).

Payment Terms

2.7. We accept payments through our card machine, online invoices, payment links, or bank transfers, which are all secure methods of payment, and your information will not be sold to third parties (by us).

2.8. When it comes to standard repairs and installations, payments are expected at the conclusion of your appointment using our card machine. We may occasionally request the payment before your appointment has taken place as a precaution. When we have provided you with a service, whether that is a repair, an installation, or otherwise, refusal of payment means that we may escalate accordingly with the relevant third parties.

2.9. We do not automatically send invoices/receipts to you as our client, and you must request an invoice/receipt if you would like one for your accounts.

Liability

3. If your appliance is faulty, it should not be used to prevent any further damages. We do not accept liability for any damages caused if you have used your appliance when a clear fault is present.

3.1. The liability insurance we have covers us in case of an accident up to one and a half million pounds. We would be more than happy to show you our certificate upon request.

3.2. We do not accept liability for loss of income or revenue, loss of business, loss of profits, loss of anticipated savings or loss of data.

3.3. The blogs we write and publish on our website are strictly for educational purposes. While we may occasionally recommend doing some standard checks by yourself, you’re responsible for ensuring it is done safely and we do not accept any liability for damage you have caused to your appliance and or for personal injury (which you have caused by following our blogs).

Complaints & Refunds

3.4. We understand that sometimes, we fall short of your expectations as our customer. We are extremely sorry if we have not delivered our services to the standard we should have achieved and if you would like to submit a complaint, please get in contact with us. When handling your complaint, one of the possible outcomes may be an appropriate refund. We follow both a complaints policy as well as a refund policy which will decide the outcome of your complaint. These policies are not publicly visible on our website, however, you can request your own copies by emailing us.

Severability

3.5. If any court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms which will continue to be valid to the fullest extent permitted by the law.

Miscellaneous

3.6. This document may be modified and updated without prior notice to you.

3.7. If you would like to read our service standard for appliance sales, click here.