This page outlines the agreement which you acknowledge and accept when buying products from us or using our services.

General

1 > If an appointment has been scheduled, the assigned engineer may leave without notice if they feel threatened or harassed.

2 > When your appliance has been repaired by us, if the same problem returns, please kindly let us know and we’ll address your concerns.

3 > We carry brand new parts to appointments which can be used if required.

4 > If you request for a component to be replaced following your own personal assessment, our part installation fee will remain payable regardless if your appliance has been repaired.

5 > We do not include parking fees or congestion charges in our pricing.

Cancellations

6 > We do not have a cancellation fee unless our technician is already heading to your address at the point in which you cancel your appointment with us.

7 > If we arrive for your appointment and access to the property cannot be provided, the appointment will be considered cancelled.

8 > We have a cancellation fee of £45 which applies to all cancelled appointments in accordance with the two previous clauses.

Service Guarantee

9 > When you work with us, every appointment comes with a service guarantee, ensuring that all work carried out is done to a high standard using the appropriate knowledge and tools.  

10 > This guarantee covers part replacements, appliance installations, appliance diagnostics, and repairs. 

11 > We will refund you appropriately if we haven’t stuck to this promise.

Punctuality Promise

12 > We offer a 25% discount, which will apply if we arrive late for your appointment.

13 > The discount only applies if we have successfully repaired your appliance, following our own diagnostic assessment.

14 > The discount offered excludes parts, does not apply during sale periods and is also not valid for secondary appointments which are scheduled to address a complaint.

Partners

15 > If you’ve been referred to us by a company we partner with, our initial pricing structure may differ from what’s advertised on our website.

16 > The benefits we offer may also differ depending on the agreement we have with the company that referred you to us.

Payment Terms

17 > We accept payments through our card machine, bank transfers or digital payment links.

18 > In some cases, we may request what we are owed for an appointment prior to the appointment taking place as a precaution.

19 > If you fail to pay for any goods or services, depending on the total sum due, a third party may be involved.

20 > If we need to involve a third party to recover any owed debt, you will be responsible for any costs incurred.

Liability

21 > The liability insurance we have covers us up to one and a half million pounds.

22 > We do not accept liability for loss of income, loss of revenue, loss of business, loss of profits, loss of anticipated savings or loss of data.

23 > The blogs we publish on our website are strictly for educational purposes.

Refunds & Complaints

24 > If you’d like to submit a complaint, please contact us and we will address your concerns.

Severability

25 > If a competent authority determines that a provision of these terms is unlawful or unenforceable, that provision will be severed to the extent of its invalidity, while the remaining provisions will remain valid to the fullest extent permitted by law.

Miscellaneous

26 > We suggest clicking here to read our privacy policy.

27 > We recommend clicking here if you’re buying a new appliance from us.

28 > We’d also advise clicking here if you’re going to be using one of our online part stores.

29 > The above policies may overlap in some areas and should be treated as a collective set.

30 > We reserve the right to update all of our policies without notifying you.

31 > We will always comply with the law and respect your rights as a consumer, even if not explicitly mentioned herein.